Chipper Cash vs PayDay — Which one should you choose?

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Chipper Cash vs PayDay – Who do you think will win?

I know that you have heard about these two platforms before now and might have used one or two of them. In this head-to-head review, we will compare the two famous dollar and virtual card providers, Chipper Cash and PayDay, to help you determine which one is better suited for your needs. 

We will examine various aspects such as usability, fees, features, and customer support to provide you with a comprehensive analysis.

Kindly note that this is just a blog post from my personal experience and what I see on social media, not sponsored content by any of the companies I’m reviewing here.

If we’re clear on that, let’s start.

#1. Usability

Of all features that make an app stand out, Usability is very important and this means how easy it is for users to navigate the app.

Chipper Cash has a very basic design and experience, while PayDay has the nicest design and it’s very easy to navigate.

A use case for why this is important:

Chipper Cash would never show you the exchange rate unless you want to “Send” or “Request” funds, which you’re not likely to see. But on PayDay, you know how much a dollar costs before a purchase.

And another use case on this usability part is the overview screen which is (normally) meant to show your recent activities or overview of what you can do. 

Winner: PayDay.

#2. Fees

Every human is a business person by nature, so in most cases, we tend to look for the cheapest option and such happens when it comes to choosing a Dollar or virtual card provider.

A lot of people complain that Chippers Cash has the most expensive exchange rate and this seems to be true.

For instance, as of yesterday, I bought a dollar on PayDay at ₦742 while it cost ₦781.

But before we agree that Chipper Cash is not the “cheaper”, let’s break down the rates.

To create a VISA or Mastercard virtual card on PayDay, you’ll pay $5 as a creation fee while you’ll pay ₦2,000 on Chipper Cash.

And before you can buy anything with dollars on PayDay, you have to swap the naira in your wallet for a dollar, then top up your card… They charge 0.5% of how much you’re swapping (maximum of $5).

PayDay Swapping Fee

While you don’t pay any swapping fee on Chipper Cash.

Let’s assume I need a virtual card of $10, here is the breakdown:

For PayDay:

  • Creation fee – $5
  • Top up – $10
  • Swapping fee – $0.075 (0.5% of $15)
  • Total ⇒ $15.075

This converted to Naira in PayDay’s rate would be: ₦742 x 15.075 => ₦11,185.65

For Chipper Cash:

  • Creation fee: ₦2,000
  • Top up: $10
  • Total: $10 + ₦2k

Let’s convert this to Naira in Chipper Cash’s rate: (₦781 x 10) + ₦2,000 ⇒ ₦9,810

It’s clear that Chippers Cash is “cheaper” but for the first time, you are creating the card.

If you already have a card but want to top up, PayDay is cheaper but the difference is not up to ₦40 (781 – 742).

In this case, there’s no winner.

Winner: Draw

#3. Customer support

Because we are human and we are not perfect, what we manufacture, create, or produce as well will not be perfect. 

That’s why there is customer support for businesses in case things go south and this is very important if you’re thinking of choosing a Dollar or virtual card provider.

PayDay has the worst customer service, although they’re active on Twitter busy creating awareness for the product, but put zero to meager effort into their customer support service.

I once had an issue on February 16, I sent them a message but they replied on March 2nd… that’s 2 weeks!

PayDay Customer Support

The recent issue I have with them which I’ll explain later took them 18 hours to send an “automated” response and since then, I’ve not heard anything from them and the issue hasn’t been solved. They immediately close the conversation without resolving it.

The evidence of their poor service is on Twitter, just visit their page to enjoy the comments.

Chipper Cash, they have a faster response rate when it comes to Customer service… I had an issue creating a dollar card and I reached out on Twitter, immediately I received a response and the issue was solved before I see the response.

And I’ve not yet seen any trend where people complain about Chipper Cash’s support.

Winner: Chipper Cash.

#4. Success Rate

Still, on the imperfection, anything can happen at any time but you definitely don’t want to put your money on a platform that’s more likely to fail.

To be frank, Chipper Cash has the highest success rate while you may need to go to the nearby mountain to pray and fast before using PayDay.

This is the top reason why a lot of people are trying to contact PayDay’s support and I think the messages are too much for their support to handle.

I personally have an ongoing issue with them. I want to renew my domain names and I decided to use PayDay, I deposited some Naira, swapped to USD, and decided to get a virtual Dollar card with $34.74.

I expect PayDay to deduct the Money, give me a dollar card with $29.74 as a balance, and remember their $5 card fee.

I tried to buy the card, no response if it failed or it’s successful, I guess it’s a service… I keep on trying until I’m tired.

So I checked my balance $15 has been deducted ($5 in 3 times).

PayDay Deducts Money

I had no idea why because up till now, no card has been issued to me… I had $19.74 left which I quickly sent to my Chipper Cash before PayDay got angrier.

I top up my Chipper cash with some Naira, purchase my dollar card and I got it immediately

Up till now, PayDay hasn’t issued the card to me or refunded me. People are complaining a lot about this same issue.

The only (trending) complaint about Chipper Cash is the fee which I’ve explained already.

Update on 16th of May, 2023

The founder of PayDay tweeted to celebrate their milestone of having over 600k customers and I replied with my complain.

 

PayDay CEO tweet to celebrate milestone

As seen in the screenshot above, he asked for my PayDay tag and immediately, the magic happened. I got my $15 refunded!

PayDay refunds customer

I hope they PayDay improves on their infrastructure instead of having multiple card creation failure and refund.

But for now, Chipper Cash wins here.

Winner: Chipper Cash

#5. Downloads & Reviews

So far, I’ve been referencing my experience with both platforms and it’s high time we see how people are reacting to both apps.

I’ve mentioned that PayDay doesn’t have good reviews on Twitter compared to Chipper Cash but let’s check the Play Store to see what the users are saying with figures.

PayDay has:

  • 100k+ Downloads
  • 3k+ reviews
  • 2.1 out of 5 average ratings.
  • Most rated 1 stars 

PayDay Play Store Review

Chipper Cash has:

  • 5M+ Downloads
  • 109k reviews
  • 4.1 out of 5 average ratings
  • Most rated 5 stars.

Chipper Cash App Review

This is evident that average people would prefer to use Chipper Cash instead of PayDay.

Now, I’m not talking about the number of downloads or reviews, but the average ratings… That shows how satisfied customers are.

Winner: Chipper Cash

#6. Downtime

Most of the time, we want to get something done as quickly as now. This is why I include this point to let you know how far.

Currently, Chipper Cash is down and I’ve updated the app maybe it’ll be resolved but still down… imagine if I need to pay for something now and Chipper Cash is my only option, my faith on candle sticks.

Chipper Cash downtime screenshot

People complain about this, but to be honest it’s not like that every day as it’s mostly working… I would say the uptime is around 95%.

I have never seen a PayDay app crash or have downtime and people don’t complain about that as well. 

Winner: PayDay

Conclusion: Chipper Cash vs PayDay –Which one is the best?

In the battle between Chipper Cash and PayDay, both platforms offer impressive features and services. PayDay stands out for its user-friendly interface, app’s uptime, and lower exchange rate, while Chipper Cash excels in Customer support, success rate, and user feedback. 

Ultimately, the choice between the two dollars or virtual card providers depends on your specific needs and preferences. 

I recommend you assess the fee structures, available features, and usability of both platforms to make an informed decision that aligns with what you need the platform for.

As mentioned earlier, this is not a sponsored post but an honest review from my personal experience and the trend on social media platforms.

If you think something is missing or would like to drop any feedback regarding your experience on any of these apps, kindly use the comment box as it’ll be helpful to everyone reading this blog post.

Don’t forget to share if you think this review is good enough, for people to be informed.

Stephen Gbolagade
Stephen Gbolagadehttps://www.stephengade.com/
Stephen is a Frontend engineer, technical writer, owner and part-time blogger here at Gbolamedia, incoming data scientist, an enthusiastic cynophilist, and a curious introvert. Stephen is currently available for full-time, part-time or contract-base role. Contact him here: on WhatsApp or check him on Linkedin

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